The book will focus on approaches and practices adopted for quality assurance, measurement, and management in online programs within higher education. There is an abundance of literature on online course design, facilitation, and quality, but fewer resources for those looking to create, improve, and evaluate online programs in higher education. Chapters in this book will provide cases about how leaders, programs or institutions implemented, measured, and sustained quality in online programs, and will end with specific resources and recommendations for others. The book is part of the series „Leadership and Best Practices in Educational Technology Management”.

Chapter proposals are welcome that address the following topics related to quality in online programs

• Educational technology and instructional design support
• Quality assurance and continuous improvement procedures
• Program outcomes, student retention, student professional growth, etc.
• Curriculum quality and learning effectiveness
• Online student support and satisfaction
• Accessibility and diversity
• Online student advising and mentoring
• Online community-building
• Faculty development and support
• Faculty engagement and satisfaction
• Support and professional development for leaders/administrators
• Quality of internships/practicum/projects
• Quality in online program processes (e.g. admissions, orientations, career services)
• Institutional policies and strategy

Also welcome are proposals on other topics that are not included in the list above, but that focus on online program quality.

Chapters will be under 6000 words and include

• the context (of the online program or online programs at an institutional level)
• the implementation of quality assurance and measurement procedures, with provision of background or rationale for the decisions made
• the processes, instruments or methods used
• lessons learned, and outcomes/impact
• best practice recommendations for program leaders/other institutions.

A  brief proposals is requested by September 5, 2020 that will include

•  The title of the chapter
• Details of author(s) and contact information
• Description (under 1000 words) of the proposed focus of the chapter, including the implementation context (institution/online program), quality assurance procedures or methods, and lessons learned/impact.

Timeline and Deadlines

• Proposal Abstract Submission: September 5, 2020
• Decisions to Authors: September 20, 2020
• Full Submission of chapters: December 5, 2020
• Peer Review process: December 10-February 1, 2021
• Authors notified of peer-review feedback: February 15, 2021
• Revised book chapters due: March 25, 2021
• Final feedback: April 20, 2021
• Final chapters due from authors: May 20, 2021